- Your questions General (orders, delivery times etc...)

- Your questions about how the site works

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General Questions

In which countries do you ship ?

We ship worldwide.

How much are the shipping fees ?

Add the products you want to order in the basket, then select the delivery country and you will get the total of the shipping fees.

I want to pay by credit card. Can I trust PayPal ?

Paypal is the global leader in online payment.

I do not want to open an account with Paypal to pay you by credit card !

Registration to Paypal is optional, you do not need an account with them for purchasing with us.

When will I be delivered ?

We ship usually the same day or the day after receipt of your payment. The delivery time depend on the country and the shipping method, about 3 to 15 days.

I live in ECE and have a VAT number, can I buy tax free?

Register on our site, fill in your VAT number without spaces and without the two first letters of your country. The site will check your number and swap automatically to no VAT if it's valide.

I reside outside the EEC, can I order without taxes ?

Register on our site and contact us so that we make a change in preferences for your account. Once this change done you can set all your purchases without French taxes (20%).

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Your questions about how the site works

I can not order,  there is no quantity box, so I can not add my items in my cart.

Check several points:

- Try using another browser, eg Firefox instead of Internet Explorer
- If you use Firefox, make sure you have the version 3.0 minimum.
- You must have javascript enabled on your browser to enjoy the full functionality of our site

It lacks certain information about your products (meterage for wool, for example).

On the product description page, next to the product description, there is a tab "Information" where you find the information of diameter, width, unit sales, meterage, etc...

Payment with Paypal and bank transfert

Paypal

Shipping with french mail

Laposte

Question, advice ?

Contact

Fast delivery

Livraison

Subject to availability